Good to know
Frequently Asked Questions
How does ordering work?
Each week a new drop opens with a limited menu and quantities. Add what you'd like to your cart, check out, and pick a pickup window before the order deadline. Once inventory sells out, it's gone until the next drop.
When do orders close?
Every drop lists its own order deadline right on the Weekly Drop page and a live countdown so you know exactly how much time is left.
How do I pay?
You can pay online at checkout (when available) or choose pay-at-pickup. Either way you'll get a confirmation with your order details and pickup time.
Where do I pick up my order?
Pickup location, date, and time window are shown on the drop page and on your order confirmation.
Can I order something not on the weekly menu?
Yes — use the Request an Order page for custom flavors, larger quantities, events, or future dates outside the regular drop.
Do you offer refunds or changes?
Reach out as soon as possible before the order deadline and Libby will do her best to accommodate changes. After the deadline, orders are locked in since baking has already started.
Still have a question?
Send a custom order request and mention your question — Libby reads every one.
Get in Touch